QBiX Service crews arrive on site with a work order already prepared, rather than scoping the job on the spot. We work in Astana and across Kazakhstan — from a single call-out to a site spanning several of the holding’s divisions.
When a task falls at the intersection of the holding’s divisions — installation, furniture and post-renovation cleaning, for example — the main division handles the coordination, and the client signs a single contract.
You message us on WhatsApp, submit the site form, or call — we log the task and the service line.
→ An engineer’s response within our response policy
We visit for a site survey, or calculate from a specification for supply-only orders.
→ An estimate, prepared within 1 to 5 business days
We sign the contract, agree on the estimate, then prepayment is made.
→ 40% for business and private clients, 0% for the public sector
Scope, deadline, the responsible person and materials are logged in the system before the crew is dispatched.
→ A crew that arrives with the work order already prepared
Every stage is confirmed with photos in the system; the coordinator sees the status without calling the site.
→ Access to the work status on request
We sign off against a checklist, rework happens before signing, and we issue the e-invoice through the ESF IS portal.
→ Closing documents and a video report of the site
In the installation market, a foreman often calculates the estimate, buys materials, does the work, and signs off on it himself, all at once. When the loops are separated, scope and quality get a separate reviewer with no reason to overlook a shortfall for the sake of their own schedule.
| Typical market practice | The QBiX Service standard | |
|---|---|---|
| Prepayment | 100% upfront | 40% for business and private clients, 0% for the public sector |
| Basis for the work | a verbal agreement | a contract, estimate, and specification |
| Progress tracking | “we’ll call when it’s done” | photo logging at each stage, a video report of the site |
| Acceptance | “already paid for, take it as is” | a checklist-based certificate, rework before signing |
| Crew management | up to the foreman | a work order in the system, checked by an engineer |
| Paperwork | no e-invoice or acceptance certificate | e-invoice and acceptance certificate through the ESF IS portal |
| Working languages | whatever works out | Kazakh, Russian, English |
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Not a single item in the right column was added as a marketing move: the work-order and photo-logging system was taken from the holding’s IT division and applied to physical labor.
Paperwork and acceptance are the same across all three tracks. The only difference is the first payment, and here’s why: the risk QBiX takes on differs between the three segments.
Prepayment is made after the contract is signed and the estimate is agreed. Paperwork follows the standard flow: commercial proposal, contract, estimate, e-invoice and acceptance certificate.
No prepayment is required; payment follows the signed closing documents. We know the specifics of working through goszakup.gov.kz and omarket.kz; for single-source procurement, we can get involved before the procedure is announced, with a cost estimate and a technical description for the documentation.
It works just as transparently here: prepayment covers the purchase of materials and is made only after a clear, official contract is signed. For private clients we kept the same corporate-grade reliability while cutting the extra paperwork — you get a solid result, on time, with a written warranty.
15 minutes
Hours are 09:00–19:00 on weekdays. For messages outside business hours — by 10:00 the next business day. The same for a million-tenge contract and a short question about an apartment.
We don’t use the phrase “we respond within one business day” — it doesn’t guarantee anything.
Filming is done by the same coordinating engineer who runs the site in the system — there’s no separate camera operator. If something on site didn’t go to plan, that’s part of the record too, not something cut before publishing: rework goes into the next video in the series.
| What gets recorded | Where it goes |
|---|---|
| Site condition before work | The client’s document package and the first frame of the video report |
| Every stage of the work | The work-order system, available to the coordinator and the client on request |
| The final result | The acceptance certificate and the public video |
| Issues and rework | The site correspondence and the next video in the series |
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Videos are on Instagram @qbix.kz, open to everyone, with no distinction between priority and other clients.
Limitations are stated before the contract, not discovered during the work.
This list is closed: if a limitation isn’t here, it doesn’t exist.
Defects in installation, assembly and materials that aren’t the client’s fault, within the warranty period.
Violation of operating conditions, natural wear, interference by third parties.
We visit, record it in a certificate, and fix it at our own expense within an agreed deadline. There’s no repeat invoice for work already accepted.
To be specified The exact warranty period depends on the type of work and is stated in the contract — we don’t publish an averaged figure here, so as not to set an expectation that won’t match a specific site.
There’s no fixed price list, and here’s why: the estimate is calculated by the engineer who will run the site, for the specific task — not by an averaged calculator on the website. The estimate is prepared by the same engineer who later runs the site; if the scope changes, it’s recalculated, and the difference is agreed before work continues.
| Factor | How it affects the cost |
|---|---|
| Order volume | The larger the volume, the lower the unit cost of the work |
| Timeline | A tight deadline and off-hours work increase the cost |
| Region | Travel outside Astana factors in logistics and crew accommodation |
| Materials and components | Material grade and supplier availability directly affect the estimate |
| Site access complexity | Restricted access, work at height, or a secured site increase labor costs |
| Off-hours work | Night and weekend work is billed separately under our policy |
| Task complexity | A site covered by several of the holding’s divisions is usually cheaper than the sum of separate contracts |
| Repeat orders | For recurring contracts, the estimate is faster thanks to previously agreed parameters |
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Our base region is Астана. Travel beyond the base region is added to the estimate as a separate line during costing.
The work format is the same in Astana and in a regional center: the only difference is the logistics line.
The office address isn’t published on the site: working matters are handled remotely, and a site survey visit is scheduled after you get in touch.
From a single office to a full business-center floor — with structured cabling and electrical for several hundred workstations
Sites with personnel clearance requirements and confirmation of crew employment on request
Retail equipment and electrical installation without stopping neighboring tenants
Electrical and low-voltage work fitted around the shop’s operating schedule
The same paperwork and checklist-based acceptance as for business clients
To be specified Area ranges by site type aren’t published here — they vary too widely within a single category for an averaged figure to be honest.
One contract, one point of responsibility, one acceptance certificate for all types of work — even when a task is covered by several of the holding’s divisions at once.
Until 2024 the divisions operated under separate names. In 2024, founder Amandyq Samarov brought them together under the QBiX brand; in 2025 the merger was formalized legally.
Visit qbix.kzYes, across all of Kazakhstan. Astana is our base region — travel beyond it is added to the estimate as a separate line during costing. The work format and paperwork don’t change by region.
A coordinating engineer is assigned to the site from the estimate stage through the signed completion certificate. The same engineer handles warranty claims after handover.
We don’t take on a deadline we know we can’t meet — if the scope doesn’t fit the deadline, we say so before signing, not after. If a delay happens on our side during the work, it’s recorded in the site correspondence, not glossed over.
Yes, the estimate is prepared after a site survey or a specification and discussed before signing. The contract records terms already agreed on, not the other way around.
Yes. No prepayment is required for public and quasi-public sector clients — payment follows the signed closing documents. We know the specifics of working through goszakup.gov.kz and omarket.kz.
Yes, for single-source procurement we can get involved before the procedure is announced — with a cost estimate and a technical description for the documentation.
A commercial proposal, contract, estimate and specification before work starts; on completion, a checklist-based acceptance certificate and an e-invoice through the ESF IS portal.
Staff are formally employed in line with the tax and labor legislation of the Republic of Kazakhstan. Confirmation of a crew’s employment is provided on request for sites with personnel clearance requirements.
Yes, the format is the same at any scale — from a short question about an apartment to a site covered by several of the holding’s divisions. The 15-minute response policy applies the same way.
Yes, that’s our maintenance line — a visit schedule, a duty engineer, emergency call-outs and a service history for the site, instead of a one-off visit by phone call.
Yes, night and weekend work is possible and billed separately under our policy — this is factored into the estimate at the costing stage, not sprung on you afterward.
Materials or goods, crew labor and logistics. Non-standard site access and off-hours work, if applicable, are listed as separate lines. There’s no fixed price list: the estimate is prepared by the engineer who will run the site, for the specific task.
If you’re not sure which service line covers your task, just say so in the message — routing within the holding is handled by the main division.
